Nobody cares or knows how to make a sale anymore?

We all know that many people go into any business to see/feel/try/smell/touch, etcetera any item and buy online. It is beyond me why ANY brick and mortar business owner that knows this does nothing about it?
In my case, and back to my original post, it is beyond me why the shop owner, after seeing me try a few pairs of boots, would just let me walk away without saying a single word or try to make a sale even if he thought I was going to buy online? Specially since he was right by the door shooting the shit with his buddies. :unsure::unsure:

 

A misunderstanding. I was not suggesting that was your intent. Someone else posted trying on things then buying on line. Maybe my grammar needs some after school work.

I was wondering if things eventually improved for you with your experience. I agree with your opinion on what happened here. "Did you find what you were looking for?" should have brought an answer from you where the shop owner could have picked up on where he was short and maybe have made a sale and gained a money spending customer.

Maybe when you find the boots you are looking for, take the receipt back to this guy and show him how his inaction cause you to spend that much money at another store. Just because he did not care enough to keep you in his shop.

 

You dudes could have been proctologists seeking the perfect asshole.

 

I think its more or less traditional for sales reps to ignore you in the parts section of the bike shops. The ones around here tend to hire young girls with boobs in a T shirt. They spend most of their time on their phones or being chatted up. These places are ok if all you need is an oil filter or part. I tend to steer clear of dealerships for bike gear, way to expensive for their mark up prices.

 

we have a dealer here . He has a big huge Honda sign out front.. walk into the show room and it is 50% Harley..... 20% snow mobile...... 20% used bikes... 10% Honda...... now I give a crapp about what bike you sell, but when a customer walks in... the ONLY customer..... you shoiuld greet them... any way I went to the parts dept to order tires.... no one was there... so I waited...... and I waited.......about fifteen minutes I waited and the guy over at the desk never made a move towards the counter. so I walked towards the door and just as I got to it He asked in a snarky kinda tone and asked if I needed any help I just said nope I found everthing I needed... and walked out.... come to find out that that dude was the owner and he HATES Hondas

 

You did not properly finish this phrase. It is missing, from the end, "from you."

Seems many places when you are just "window shopping" people are all over you but when you really want to talk to someone about something, no one is to be found. Or those who you do see, and chase all around the store, haven't a fucking clue about the products they sell. I find Home Depot like that. So I try to stay away from there and do my shopping for wood at specialty wood shops, tools at tool only stores, hooks at hooker stores.....wait.

 

The past year or so I've noticed a significant positive change of attitude towards customers at various establishments. It's as if these businesses are finally realizing how much their often lazy, rude, and product ignorant employees are costing them, and have hired professional customer service trainers to turn the situation around. What a pleasure it is to enter a retail business and get a friendly greeting, a can-do attitude, and product savvy responses from the employees. I hope the trend continues. When I leave the store, it's nice to have a feeling of being happy I went there, rather than regretting I did so and swearing never to return.

 

Many of the stores here are the same, you can walk into the Honda dealer, now the only one for 200 miles, and be completely ignored. The parts guys act like you are bothering them.
The other bike shops are similar, staff standing around but no one will come and service your needs.
I stood in the a boat store last year to get parts for my outboard. I was ignored by several staff, even one who would look right at you and go sit down at a desk. Then another customer came in with a bent quad wheel and wanted warranty. Three people went and helped him as I continued to sit at the parts counter, after a few minutes they disappeared. After 20 minutes or longer I finally left without being acknowledged by one person in the building.
Where I live the economy is very strong, and as it gets better the customer service gets worse.
I will always buy local even if the price is higher, just to support local stores, but I will not put up with being treated like I don't exist. I do not yell and scream at people, I am polite, I don't mind people making mistakes it happens, I do not think I am better than the next person. I just want to be treated like a customer and get good service in a reasonable amount of time. I do not find that much any more in my local stores, and therefore I am forced to order online.

 

Except in unheated places in the dead of winter, try removing your clothes in most shops. This move works every time.

 

Customer service is proportional to the wage incentives og the employee. What your paying me 10$/hr to be here and im to sell stuff that on one sale is my wages for a week? Sorry but theres a bit of a misunderstanding here, I want to succeed and be able to aford to know what your business is and does. But I also cant be motivated if im on a fixed income.

As you can guess, like most of us ive worked crap jobs that are just a job. Put in the time and go home. In more cases it was to the next job so I could afford to both eat and pay rent. A simple solution of we will pay you a guarantee of 10/hr plus 20 or 30% of all sales you make in a month. Pay this to them once a month and they will work their ass off to learn the products, care about customers and if they know the markup and you give them some play room, they can even try to compete with the online market.

Hell my company is not the cheapest. I have 2 direct business competitors and about 100 others that will try to fix it for you on the side. People still come to me, they know I will fix it, tell them why it died if they want to know and 99% of the time they can talk to me about pricing and im not afraid to tell them why im that expensive. Most the time its im not making shit off the parts, your paying me to fix and warranty my work. I will also tell them to go to the other guys if they want cheaper. I know that they will be back simply because of how I treat them. Like a person, worth my time.