**BUYER BEWARE ** Foster Rad Exhaust

Stalling for time

I have a call into my attorney and to the woman handling this case.I will respond accordingly after I have spoken with both of them.I am not pleased that it is being implied that I have done anything wrong . I do not care for being spoken to like an unruly house plant or a child that has not gotten his way. This forum will be the place that this is handled as to not have any further misunderstandings about what was said. All can decide for them selves.

Thank you all for your help and support.

 

At this point seeing how Toe has gone beyond what he should have to get help from foster rad, YOU SHOULD GIVE HIM THE EXHAUST and just let him fix it.

 

I think that if they want it back...give it to him...tell him you will hold it until he personally comes and gets it...

 

I have to say I believe he's a proctologist.

 

douche bag douche bag douche bag, sorry could'nt help myself

 

I've stated previously that based on what I've heard, it sounds as if ToeCutter is a very honorable and admirable person. He has gone through quite a bit in dealing with FosterRAD, and as a community, we all want to see a resolution to this.

With absolutely no disrespect towards Toe or anyone else here, I think there comes a time when you have to ask the question "What do I expect to get out of this?"

I assume (uh-oh!) the obvious answer is that Toe would like to get his money back, at the least. He's invested a fair amount of time, money, and aggravation into this entire ordeal. I suppose only Toe knows the exact extent of this.

Based on what I've read, FosterRAD is not the type of company that I would want to deal with. As Rollin mentioned in a separate post, regardless of what Dr. Delgado says/does at this point, the "damage has been done". I've had some "dandies" of experiences with poor customer service, and reading through this probably ranks in the top 3 of all time worst customer services.

As a motorcycling/VFR community, we all have the same interest. When someone goes down, we all feel it. When someone loses a loved one, we all feel it. Likewise, when someone gets the short end of the stick, we all feel it. But all that being said, telling FosterRA/Dr. Delgado to "go F**k themselves" is not going to change anything.

When I first read through this and saw what Toe was going through, the first thought that came to mind was along the lines of "I hope he (Toe) can get this squared away". Its only my opinion, but it seems now that Toe is "almost" at that point. Someone has finally acknowledged that he wants to "make this right", which I THINK is moving forward from where this previously was. I'm not so sure it will ever be right, but it is (presumably/hopefully) one step closer to being finalized.

Aside from the $800 Toe initially laid out for this exhaust, I don't know what else is involved, but that will be for you, Mr. Toe, to decide. We can all sit here and say you should be able to keep your exhaust, get a written apology, etc. but ultimately, you need to decide what is going to make Toe happy. (Sometimes, for me at least, being done with something that has caused a lot of grief is a reward in itself).

I hope that my comments are not misconstrued here. I support Toe, and I truly want to see this resolved for him. I'm simply saying that it appears (and I may not have all the details) that this fiasco is coming to an end.

Toe, in my opinion your response above hits the nail on the head:

I'm sorry that Toe had to go through all this, but I know that I would not consider purchasing a product from FosterRAD.

Good luck, Toe.

 

Dr. Juan, you are insinuating that Toe is trying to get something for nothing. I personally know him and see him about once a week and never has he tried to get this exhaust for free. If you had actaully read and responded to his many emails and/or phone calls, you would have realized that all he wanted was the correct part, or a new exhaust that is not defective. The only time that he mentioned keeping the exhaust while getting his money back was after many months and many phone calls and emails that went unanswered, and I think it is fair to assume that most people would act accordingly.

All it would have taken to avoid this whole mess, and keep your business' integrity, would have been a simple "we're sorry, how can we make this right?" from the very first call/email. Instead your company has not only dragged this out by ignoring a paying and honest cutomer, but your company has insulted and belittled a very respected member of this community. You not only suggest that he is trying to get something for nothing, but you have also called him a liar by saying the HE has not contacted YOU (which has been proved to be utterly false), and you have also tried to claim that he is unqualified to install the exhaust (which he is not, as he is a MASTER MECHANIC for Caterpillar).

It is one thing to send out a defective product, which we all know happens every now and then, but it is another thing to do nothing to replace said product, blame it on the customer, then try to make him look bad in a public arena by claiming that he is lying and trying to get something for nothing. Remember, it all started with your company sending a defective product to a customer, then doing nothing to rectify the situation. That is horrible customer service, and that is why you are being defamed on this forum, not because Toe is a bad guy.

I see that he has contaced an attourney. I would suggest you do everything you possibly can to rectify this situation, which like Pliskin said, is between you and Toe. If it comes down to a court battle, I will be the first one to write a statment on Toe's behalf as I have witnessed this mess since day one. I suggest that you avoid a situation like this and take a serious look at the way to see and value customers. I think that it is sad that a college student, such as me, understands customer service better than several "doctors" that run a business. Degree's do not mean mean a thing if the degreed individual has no common sense.

-Bweiss

 

I believe Dr. Delgado is an alias. His real name is Dr. Mengele.

 

Pliskin

I was sure I had posted how I would like to deal with this but after Pliskin's post I reread this post and realized I had done it in other forum's , just not here.Here is my letter to U.S. Bank.

Diana, thank you for your time and I apologize for the trouble. I contacted Robrert Foster of Foster RAD on 7/29/09 by e-mail and by telephone to explain the problem I was haveing with the instalation of the exhaust system due to a defect in manufacturing. Mr. Foster did sugest it may be due to my inability to install it correctly due to lack of mechanical skill. I assurred him that was not an issue as I have been a professional mechanic for twenty three years and such a simple item to install was not a problem. He request I send him pictures and I sent over a dozen on two different occasions,7/29/09 and 7/30/09, detailing the problem with the pipes and their inabiltiy to fit together. Mr. Foster said he would contact the manufacturer about replacement parts and get back to me. Mr. Foster told me by phone that instead of replaceing the suspect parts that he would send a new system with a UPS call tag for the defective system, this was on8/6/09. After two weeks of waiting I sent an e-mail to Mr. Foster and attempted to contact him by phone with the primary phone number and all numbers I could find for the buisness on line. All numbers were forwarded to a voice mail box and all were full.I have never heard from Robert Foster or Foster RAD since.On 8/20/09 I took the only action I could and contacted US Bank about this problem and requested the charge back thinking that must trigger a phone call or e-mail. Your letter I received last night was the first I have heard of this since 8/20/09. As far as malfeasance , this item is in the box it was shipped in , sitting in the corner of my garage. I have been unsure what to do with it and would very happily ship it back but would request that Mr. Foster send a UPS call tag for it as I do not want to have to pay the shipping and insurance and do not want to be responsible for it in any way. Foster RAD and Robert Foster have never attempted to contact me in any way after 8/6/09.I have never had a problem like this before and hope to never have it happen again. I can be reached at (deleted) and am willing to help resolve this in any way.Thank you John Carlson
The person this is going to is Diana at card memeber services
the case #2842621aug09

My response to Foster on SBN forum


It is a tough place for me to be in.I have an exhaust that does not fit and a tig welder sitting next to it. I reversed the charges on my card so it is not mine but I am stuck with it.Do I cut it to make it fit and have to return it and have them say i damaged it? I am out 800 dollars and a box of parts on my garage floor.Afraid to do anything with it because I need to return it.I am just stuck.Robert Foster said he would send a new system and a UPS call tag for this sytem....just send a call tag.....I am done......it is yours.....please take it from me and we are even....lesson learned.

Not unreasonable in my opinion given they had MY MONEY FOR A MONTH!
I was in contact with them the day after it showed up three weeks later.

E-mail the day after it arrived

I have purchased a Laser exhaust form you and I have problem with the installation. The right side fit very well , but the left side is not going to fit. The left side pipe contacts the right side just above the Y in the pipe and prevents the left pipe from being able to line up with the sub frame. It is unclear if it is a problem with the pipe where it Y's or if it is the left side pipe itself, as I do not have another to compare it to and the pictures I have located are not very helpful.Please let me know how you would like to deal with this, possibly you have had this issue before. Thank you.

I am not clear at this point about what the broblem with the return policy is?
Just that you do not want to deal with me after my money was in hand.

 

A word or two from my wife

First of all, anyone who has ever had contact with Toe knows what a stellar human being he is. Need something, anything ask my hunkamanluv! I am quite sure he is quallified to install a pipe on a VFRound: Makes me laugh.ound:Send the call tag and end this....it is in your benefit.REALLY.




























!

 

message to Dr Juan delgardo of Foster rad & laser exhausts

Dr juan, i'm appealing to you as a fellow business owner.

i have run and operated my very own retail store for close to 20 years so
i feel qualified to comment on customer service and more importantly satisfaction.

in my company great customer service is a CORNERSTONE of our operation and something that sets us apart from our competitors.
we rely on positive word of mouth generated by GREAT CUSTOMER SERVICE to help reduce our advertising overheads. This means we stake our reputation on EVERY transaction. now, we are only human and sometimes we make mistakes. but we fix them quick to reduce the possibility of exactly what is happening here

....and that is excessive negative feed back.

you say you want to make this right, so here is what you must do...

1. refund the money immediately, no further questions asked.

2. honestly, forget the exhaust, give it to him as a good will gesture.
(its defective any way)

3. publish a full and public apology for all of the problems associated with this
sorry saga. this includes all the inaction, erroneous information
and deceptive practices.

if you wish to maintain any further credibility you will need to rebuild your brand from here or it will be seriously compromised by the power of the internet.

so dr delgardo, make it right.....do the right thing.....do the honest thing

and by the way ......"actions speak louder than words...but INACTION says the most "

the ball is in your court

 

The irony is sickening

I have not touched on customer service seriously yet. I work for Caterpillar as a field mechanic, I have done so for the last eleven years. Customer service is not just a slogan for those of us in this job, we are the first point of contact after a sale and often the only point of contact with customers that have millions of dollars on the line. It is a very serious matter and one that will cause immediate termination if violated.

I owned an automotive buisness in Sacramento for five years and during that time I had three customers that I turned away because they were abusive with my want to satisfy there needs.But only after I satisfied them one last time. I was never sued,and was often used by the Bureau Of Automotive Repair as a repair facility for desputes.My customer loyalty is what made it all worthwhile as I made many lifelong friends during that time.

I preach customer service like no other person I know and have given alot of thought to writing a book for the last three years about the subject.Why you can't teach customer service is the title . I have alot in order but have not been able to figure out how to start..........until now.

Chapter one, Robert Foster and Foster RAD.

 

Proof is in the pudding

Mister,

I have personally seen all the attempted correspondence by ToeCutter and your response to the credit card company. In this day and age you should realize what time/date stamping are and also understand it's on everything. He made every attempt to get the problem worked out because I know he wanted thiese pipes, but when they didn't fit and believe me they didn't, he just wanted it fixed. This all is just a product of your companies own mishandling of your customers. I hope you never contact Toecutter and the credit card company doesn't pay you, so this man can get what he wanted and you get what you deserve.

 

I started a poll on this subject.

--> http://vfrworld.com/forums/polls/27041-toe-cutter-vs-foster.html

 

I henseforth demand to be called "Bweiss, EIT." After all, i am an engineer in training, and I gots the certificate to prove it biotchez!

Maybe that will get me some more respect around here, huh? RESPECT ME!! wait a minute...Dr. still trumps EIT...doesn't it? damn...

 

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Today's e-mail

This was sent from Laser today. I wonder what dealing with is?

Hello John,

Please let me know if everything is alright! I’m dealing with Juan Delgado right now.

I really hope that Foster RAD is coming true so laser isn’t always bad. When there is a problem we want to solve, but a distributor has t stand behind his product!

Met vriendelijke groeten,
With kind regards,

Dennis Snoek
Supervisor Technical Support

e-mail : dsnoek@laserexhausts.com
Tel. +31 (0) 186-646464
Fax +31 (0) 186-646400


Laser Deeptone Exhaust Systems

 

Why is a medical doctor in charge of a "performance parts" distributor? Do they sell pacemakers and artificial hearts?