Disappointed in Honda...

I'm not surprised Honda didn't agree to any of your remedies. You have no issue with the quality of their product, your only problem is that there is an
accessory that is back-ordered. They are being clear and honest with you.

Your issue is with the dealer, period. I repeat: have the dealer deliver you a set of matching bags (painted if necessary), as they promised. The only way Honda will do any of these things is if they can get take it out of the dealer's hide after the fact, because they haven't actually done anything wrong.

I'm basing my statements on your own posting(s), where you seem to think you can bump your problem up the chain as far as you please until you get satisfaction, irrespective of the accountability associated with your problem.

I guess where we differ in opinion is our definition of being "jerked around". You have no warranty or product performance issue. You have a sales/delivery issue. If I worked for Honda, I'd be bumping you right back to the dealer and forcing them to spend their time fixing your problem.

Your tone so far suggests that you have unreasonable expectations. In my business, I routinely turn down contracts with unreasonable customers, because they always end up costing me money.

 

If they:
1) Gave your money back
2) Let you keep the bike
3) Had the salesman shot
4) Dig up Mr. Honda to tell him of your troubles
THEN WOULD YOU BE HAPPY???
Geeze... The dealer thought the bags would be easy to get. They had no idea that they would be back ordered. And, they had no idea a customer would have a "Dieing Duck Fit" over a set of bags. Keep on it and the dealer will straighten it all out. Just take a chill pill and go for a ride.

 

Pick up a set of soft bags and enjoy your touring season.

 

Were your hard bags purchased as part of the deal in purchaseing the bike? Meaning that the cost of the bags is in the cost of the bike. If so, and you have been told by other sources that the bags were on national back order since before your purchase, I would return to the dealer and ask politely that since the bags are on back order if they would refund the cost of the bags (plus the sales tax on them), or as others have suggested, procure another brand of hard bags (if available) and have them color matched to your bike, or provide a "loaner" set until yours come in. It may be very posssible that at that time the dealer did not know they were on national backorder until they placed the order for your bags.

I ordered an Scorpion "stubby" exhaust for my sport bike from a Honda/Yamaha dealer and I was told it would be about a week to get it. I called a week later to see if it was in and was told it was on backorder. I called a couple of other places, which told me it was on national back order and it would be a couple of months before any would be available. I called the dealer back and asked for a refund (because they didn't sell any other brand I wanted). The dealer refunded the complete amount. I ended up buying an M4 exhaust through a friend who is a dealer for M4.

Now, I can't say all dealers will be this reasonable, but usually reasonable request won't be turned down, and I am in no way saying you have not been unreasonable. Right now, I thank many people or operating on limited funds, so I understand the point of view from that angle.

I hope you are able to get this resolved so you can enjoy such a wonderful machine.

 

You think you situation was bad, Honda had my bike for a month to fix the wiring harness...ONE MONTH. This was their fault and it kept me off the road for way to long. The longest i've heard to do the recall from anyone else was 1 week. I found the corporate CSRs are alot easier to deal with than the local idiots, although all a CSR can do for the most part is show empathy and apologize. You should definatly just grab some of the big Cortech bags and call it a day. plus they're cheaper. with the economy like this save your pennies...

 

I love simple common sense.

 

In a legal sense, here's what you're dealing with:
Buying the bike is your purchase/sale contract, and the secondary purchase of the bags is separate. At most, the condition of having the bags available is just a "warranty" on the bike purchase/sale contract ie. they don't form an essential part of the contract.
The only way you can make your case in court, anyway, would be to prove to the judge that getting the bags was a CRITICAL or ESSENTIAL part of the contract, and not just a warranty. You would prove this by telling the judge what you told the salesman about the importance of the bags to the purchase. Did you pay for the bags at the same time? Were they on the same purchase/sale agreement? This will strengthen your case.
Even if you aren't going to court, you can use this argument in the dealership to get what you want. Go for it!
BTW, have you searched all of the dealers for a set of the bags? Can the dealership do a comprehensive search for you?

 

I don’t get your analogies. The bike is still capable of touring with or without the hard bags.

I don’t know, you seem pretty excited and attached to these hardbags.

 

Sounds like a Goldwing would have been a better choice.. I'm pretty sure they come with matching hard bags big enough to hold a dead body...
You can haul a$$ too..

check this out
http://www.youtube.com/watch?v=0nrMQ3QwyPo

 

I can speak well of Factorydirect motorsportsaccessorys I just received my top case (Honda OEM) from them. They had to get it from honda and kept me updated thru the whole process. I received my order in two weeks. I had the side cases Black pearl already as part of my bike purchase in april ( it was a left over 2006) Try Factory direct for the side cases. If anything see if they have a top case. It is 45+ liters and will hold quite a lot. There are some installation details with the facory side cases as I found out with mounting the top after having the side ( minor alterations to the plastic on the top case mounting bracket.) I am sure that is covered somewhere here on the site. Feel free to PM me if you want to add the top case after the sides. I am running on now.

A short time of frustration and stress in the desire for instant gratification will be rewarded with years of great riding with your bike outfitted the way you want. It will look great to. Hope you get everything resolved.

Al

 

why did it take so long for this solution to be posed????
you don't need hard bags to tour. buy soft bags and then sell them when the hard bags come in. sure you might end up losing a couple bucks on the deal, but at least you'll be able to tour and enjoy your new toy this season.

Jeff

 

I suppose it depends on your definition of wrong. My feeling on the matter was (and still is to some extent) that they advertised the product as being suitable for a particular purpose by the addition of an accessory. Said accessory is not available, and they did a bad (non-existent?) job of letting the consumer know that (a sin of omission if you will).

I think as a consumer who spent over $10k (that's a lot of money to me) on a company's product that I deserve some level of satisfaction, yes. And if I can't get it at the lowest levels of the organization, then I will work my way up the ladder. However, "satisfaction" in this case could be as simple as someone being willing to tell me the truth. I'm reading stuff all over the internet that Honda has dumped Givi as the bag provider and is searching for a new provider, which in my mind puts the August date in question. I need to make some decisions and I'm not getting honest answers from anyone. Ultimately that's all I want.

I recently had an issue with Verizon. I was told by six or seven people over five months that I was entitled to a promotional item (worth approx $200) because I switched to their service. That was a big reason why I made the decision to switch. I went through channels, I waited the six weeks for the letter, I called back, waited the additional six weeks, sat on hold, and so on. I was very reasonable, for five months. I finally got fed up dealing with people seemed to be hoping I would just go away. I did some research, contacted a regional customer satisfaction person directly, and got the issue resolved.

As for being reasonable... I discovered a flaw in my new tank bag. I wrote the vendor (newenough.com) and asked them if they would deal with it or should I deal with the manufacturer's warranty. I offered to send pictures if they needed them to make their decision. I was very reasonable. And that was a $55 item.

Let's be fair here. You are reading a typed message. There is no tone involved other than the tone you choose to impart on the words you are reading.

While almost anything is possible (I get such a kick out of lawyer shows... "Is it possible my client fired a gun earlier in the day, had it stolen, and got the victim's blood on them when they discovered the body?"), I find it hard to believe that this is the one dealer in the nation who didn't have access to the availability information immediately.

Just to be clear, I never considered taking this issue to court (other than the court of public opinion). I simply wanted to vent some frustration I was having. I've done a ton of my own legwork on trying to get this issue resolved. I was hoping for some support from an organization that has much more resources than a single person.

I've contacted eight or ten dealers that I've found links to, as well as all the local dealers. No luck.

There were several factors involved in the decision, price and size were among them. The Goldwing was too large and too expensive.

 

I love that video...
TOOL too!

 

We will definitely have to disagree on this point. In my opinion, sourcing of accessories and things like specific model (i.e. ABS/non-ABS, color) is up to the dealer. The dealer works with the manufacturer and/or other re-sellers to provide you with the agreed-upon merchandise at the agreed-upon price, within a reasonable timeframe. They're on the hook for the bags, especially since (I assume) you never spoke with Honda about the availability before the sale.

Don't why I'm explaining this, you're clearly operating with entirely different assumptions.

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[with respect to tone]

Wow. Now you are really being disingenuous. You should at least own up to the content of your messages. If you honestly believe there's no implied (and obvious) tone to your (or any) written communication, I'm not surprised you're having no luck with Honda.


I'm out. Done feeding trolls.

 

What Tool show did you snap that pic in your avatar at??

Sweet pic..

 

SF last December.
Another great show-

 

My advice:

Sell the bike, go away

 

Don't sugarcoat things now... Just tell him how you feel!

 

My boss ordered a Chevy full size crew cab with everything in Jan. Then several vendors went on strike pushing delivery back to Oct or later. So after a few months, he asked them to find a replacement of equal value. The dealer, realizing it was not their fault but still their sale and their product, went out of their way and traveld some distance to find a suitable alternative. The sale was restained, the customer was satisfied.
I believe that is what the thread starter is looking for-some amount of satisfaction from the dealer.

 

I noticed that the OP quoted EVERYTHING (in his last post) except the advice to purchase a set of soft bags and get riding.
OMG, no hardbags are available at this time. Heads are gonna roll!:rofl: