**BUYER BEWARE ** Foster Rad Exhaust

They better sleep with one eye open. Toe Cutter is on the warpath.

 

Robert Foster

This is what was sent to my credit card company Foster RAD.
We are suprised that this customer initiated a charge back. He was in contact with us about his inability to install his exhaustsystem that he purchased fromus.
Clearly his photo's revealed to us that he had installed it incorrectly. We explained to the customer that the pipes were not installed correctly. We suggested that this non-qualified person have a professional install subject system.
An offer to return the system was afforded this customer pursuant to our return policy. The customer refused.Please see the attached policy statement as available on our website where the customer purchased this system.
Specifically, we have a 7 day return policy which he did not elect to use. Also, our warranty policy states the customer must contact us for return which he did not do.
based on the above policies we ask that htis money be returned to us as the customer did not perform as obligated in the policy relating to his charge back. We expect that the money will be returned to our account. Please see the attached supporting documentation that can be viewd on our web site, Welcome to Foster Research and Development!.
Once the charge back is reversed, the customer may return the system for warranty review pursuant to our policy.
Be advised that the customer still has this subject exhaust system and requests for its return have gone unanswered.
We firmly believe that there is malfeasance involved here.
Carl Shure,VP
Operations director
Foster RAD

I have all the e-mails to and from these ass holes and have sent them as requested to my credit card company.They are unreal lying ass holes.I really liked the part where I refused to return it.

 

Robert Foster

You all know this spineless dirt bag gets notifications like the rest of us.DEFEND YOURSELF DOUCHE!!!!!

 

you should do like the old discount tire commercials....the one with the old lady that throws the tires through the window of the showroom.....

What a bunch of A-holes

 

Trust me

If these assholes were close enough this pile of shit would be chucked straight through the front window.

 

I am just some guy that got on here ( this forum ) with a broken motorcycle.
TOE CUTTER fixed it for me. I never paid a dime.
After six months I have seen the same story.
this guy helps people out and asks nothing in return.
you fucking cunts are gonna fuck him out of some parts?
shame on you.
I take my life into my hands every day that I ride my bike and there is no one else that I would let work on my bike. TOECUTTER.
The letter that you sent back was a fucking insult.

TOE CUTTER is so fucking stupid that he cant install an exhaust?

how did you word it? take it to a professional?

Please.
Make the best of a bad situation. send out the correct part.
You can come out like gold on this one,
or wind up out of bussiness.

here is your welcome.
glad to meet you ( cause you dont suck )
or
fuck off ( enuff said )

if you have a sales rep... might be a good time to call. I work in retail and I have seen some retard that I work with fuck everything up and have gone in and fixed the issue. TOECUTTER is kind of a big name on this forum, and on the internet with bikes. Maybe want to smooth this one over.

I will gaurantee this.
make it right and you will make money here with us folks.
I mean that. It is never too late for retribution. But if you wanna just see what happens, watch a couple hundred dollars that he spent, on something that was defective, ruin your name.
-C

 

To whom it may concern,

Understanding how to do business is one thing. you can have all the business classes and all the seminars under your belt that tell you how to be successful.
the number one way to be successful I feel is customer service. something in which you folks at Foster Performance are lacking in. First off, your "return policy" is a seven day policy? what kind of lame time frame is that? so lets say I order from you recieve the "product" but don't get to it for a few weeks, I an screwed out of my money? this is a scam plain and simple. Now the person you are in dispute with is a very helpful person on this board and very often gives the shirt of his back so that other peoples bike can go on running. I personally have benifited from his kindness. For you to accuse him of malfeasance is simply a crime in an of itself. If you truely have been "in contact" with him I am without a doubt sure that two things would have happened, first his money would have been returned, and second you would have recieved your product back. or you would have made sure that it was the right one....THAT is called good customer service...THAT is how you build a reputatiom of a good product and THAT is how you get more customers from this site... you have sold a few here and they may have worked properly. yea for you but loosing one customer is bad business. we have a lot of people on this board all around the world. and word of mouth travels very quickly nowadays. So here is a suggestion to you ...Do the right thing... and you might recieve more business from here.

potential customer

David M

 

I really like the, "this non-qualified person" part. I think its funny that they do not know that they are dealing with a master mechanic for Caterpillar. Also a guy that used to own his own auto shop! Unqualified my ass. So, should this have been handed over to some 18 year old who just learned to turn a wrench at a junior college to be considered professionally installed? As long as I'm in the area, my bike is going to Toe's to be worked on, not some shop.

I have personally seen his emails to FosterRAD and the half-assed responses, if any responses, he has received. It was not the customer that failed to uphold his end, it was FosterRAD. First for sending a defective product (and I have seen it, it is defective, not incorrectly installed), then doing nothing to remedy the problem, then blaming the customer for the poor product.

I will lay my bike to rest before having to deal with FosterRAD and I urge you all to feel the same way.

 

FosterRAD can go to hell. They've lost another customer as well. I was going to purchase the Lasers for my VFR through them, but not after this bullshit. I'll call halfway around the damn planet and spend an extra $500 to have them shipped from overseas if I have to, so long as I don't have to deal with their bullshit, lies, piss poor customer support, and crooked ways of doing business. Even if FosterRAD had the last set of Lasers on the damn planet, they couldn't pay me to do business with them.

 

Anyone looking for Laser exhausts, spieglerUSA is another distributor.

For your reading enjoyment...

BEWARE FosterRad - Laser Exhaust I got screwed! - I-BMW.com

BMWSuperBikes.com • View topic - Rapidbike rev limit problems?

 

Nice. Anyone in New York that can go solve this? Toe, post up the address!

 

Toe do you have the email address, Maybe each of us will send in our comment. Or better yet we can write a letter and posted on google and Craigslist. to tell the whole world how terrible this peoples are?

 

Yes Long that is a great idea.

TOE please post the email. I will copy/paste my comment to his email directly.

 

Sorry to hear about your ordeal, Toe. I've never met you, but sounds like you are genuinely one of the nice guys out there. My hats off to you, sir.

I realize that as time passes by, it becomes more and more difficult to maintain some degree of patience, but I (personally) think that in the big picture, this will be more beneficial. Certainly wanting to curse these folks out is at the top of the list, but maintain your course as the better man, and I have no doubt it will all work out for you.

Providing their e-mail address may not be a bad idea, but it could have its pitfalls as well. Word of mouth is definitely a huge tool that can work against these folks, but it also may mean they become even less inclined to deal with you. This is something that you have to decide.

Certainly, based on your experiences, I would boycott FosterRAD.

I happen to be a fan of the 24 hour rule. Anytime I want to act on something and I'm cursing and off on a rampage, I'm going to wait 24 hours before responding. This often gives me time to think everything through.

Good luck to you, Toe.

 

Diana at card services

I e-mailed most of the e-mails I had ( 6 in all) to Diana at card services and I have 3 or 4 more on Doodles computer I need to foward to her tonight. All back up what I have told them and she was quite pleased that I was able to provide such good ammo. I also should have my phone records pulled within the hour that will show 20 to 30 calls from July 16th to August 20th. :thumbsup: Just remember ,I never contacted them.ound:

 

I was billed on my card on July 16th and it did not get to me until August 4th.Just a wee bit out of the return policy.

 

I have to use the thirty day rule this time. The lady I am dealing with at my bank has asked me not to contact them until this is settled , and that is gonna take another thirty days.But I must agree with you that 24 hours is a good rule.
Thanks Pliskin.:thumbsup: